Delivery times & shipping costs
| Country | Delivery Type | Delivery Time | Delivery Costs | Delivery threshold |
| France | Standard | 2-4 working days | €5.49 | €50.00 |
| Germany | Standard | 2-3 working days | €3.99 | €50.00 |
| United Kingdom | Standard | 3-5 working days | £3.99 | £50.00 |
| Portugal | Standard | 3-7 working days | €7.99 | €60.00 |
| Spain | Standard | 2-5 working days | €7.99 | €60.00 |
*For express deliveries, shipping costs are calculated based on the weight of the package.
When are pallets used for deliveries?
Pallets are used for larger orders. The specific order size that qualifies for pallet delivery may vary depending on the market. If you need more details, feel free to contact our customer service team for assistance.
Will pallet deliveries affect my delivery time?
Yes, choosing pallet delivery will add an additional 2 working days to your expected delivery time.
Can I always receive my orders on pallets?
If you prefer to always receive pallet deliveries, please contact your sales representative to make arrangements.
For any further questions or additional information, don’t hesitate to reach out to our customer service team!
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Send feedbackHow do I receive my tracking link?
Your track and trace information will be sent to you via email.
When will I receive the tracking link?
The tracking link will be available and sent to you a day before your order is shipped.
Can I find my tracking information elsewhere?
Yes, you can also access your tracking information through your account. Just go to the "Order History" section to view your track and trace details.
What if I don’t see the tracking email?
Please check your spam or unwanted email folders if you don’t see the tracking email in your inbox.
Important Information:
For pallet deliveries, no track and trace will be provided.
If you would like the transport provider to contact you prior to delivery, please let us know.
If you have any more questions or need further assistance, our customer service team is here to help!
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