How do I apply for account credit?
During signup, you can select the ‘Apply for Credit’ box. Once selected, our Finance department will reach out to you.
Can I apply for credit after I've created my account?
Yes! You can apply for account credit later on through the "My Account" section of our website.
What happens after I apply?
Our Finance department will conduct a credit check before approving your request. If you have any questions about filling out the forms, please communicate directly with the assigned Finance representative.
Need further assistance?
If you have any other questions or need additional help, our customer service team is always here to assist you!
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Send feedbackCan I select a date for my order?
The option to select a delivery date depends on the market. You’ll be able to see available delivery date options during the checkout process.
Can I have my order delivered to a pickup location?
Unfortunately, we do not offer delivery to pickup locations. Orders can only be delivered to the address provided during checkout.
If you have any further questions or need assistance with your order, feel free to contact our customer service team!
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Send feedbackWhat should I do if I received incorrect items?
If you received incorrect items, don’t worry! We’ll take care of the return process for you. Just let us know, and we’ll arrange everything.
How do I return items for other reasons?
For returns due to reasons other than receiving incorrect items, you’ll need to arrange the return carrier yourself.
What if my returned goods were due to a failed delivery?
If we receive returned goods because of a failed delivery, our team will reach out to you to resolve the issue.
If you need any assistance or have further questions about returns, our customer service team is here to help!
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Send feedbackWant to know when a product will be back in stock?
If you’d like to be notified when a product becomes available again, you can easily sign up with your email address. You will receive an automatic notification as soon as the product is back in stock.
How do I sign up for a stock notification?
For some products, you will find the option to sign up for a notification. This option can be identified by the image displayed next to the product. Please note that this option is not available for all products.
What if I don’t see the sign-up option for the product?
If the sign-up option is not available, you can contact our customer service. They can assist you in finding an alternative or provide more information about when the product is expected to be back in our assortment.
If you need any assistance or have further questions about Stock Availability, our customer service team is here to help!
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