HOW CAN WE HELP YOU?

Payment & Invoicing

How can I get a copy of my invoice?

  • If you're not using credit, your invoice will be automatically attached to your order confirmation email.
  • For customers using credit, please note that the invoice will take at least 24 hours to become available.


How can I access all my invoices?

Retrieving your invoice is quick and easy! Just follow these steps:

  1. Log in to your account via the DSD website.
  2. Go to your order history.
  3. Select the order for which you need the invoice.
  4. Click the "Download Invoice" button.


Reminder:
Ensure you're logging in via the DSD website. Logging in through the Direct-to-Consumer (D2C) site will not allow access to your invoices.

Having trouble accessing your invoice? Our customer service team is here to help! Don’t hesitate to reach out for assistance.

If you have any trouble accessing your invoice, feel free to reach out to our customer service team for assistance!

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

Can I request an adjustment to my invoice?
Due to Dutch tax laws, Optimum Nutrition is unable to adjust invoices once the order has been shipped.


Are there any exceptions?
Yes, the only exception to this rule is for refunds. If you are eligible for a refund, adjustments may be made accordingly.


If you have any further questions or need assistance, please don’t hesitate to contact our customer service team!

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

You can pay in a number of ways:


Credit/Debit card

We accept MasterCard, Visa, Amex, Discover, Diners and JCB.


Bank Transfer

You can easily pay for your purchases via a bank transfer through Adyen. Please note: you will receive a confirmation email from Optimum Nutrition, and at the bottom of the email, you will find the payment instructions.


Google Pay

Paying via Google Pay is quick and easy. During the order process you select Google Pay and are instantly taken to your Google Pay account to make the payment. 


PayPal

Secure and easy online payment via your own PayPal account


Additional information

Secure online payment: any online payment data, such as creditcard information, is protected via a Secure Socket Layer connection (SSL), which encrypts data making it impossible for third parties to read messages. All browsers support SSL and indicate when it’s place. This forms a global standard for secure payment via the internet.

Privacy: the personal data that we request from you is only used to process your order as efficiently as possible. We respect and guarantee your privacy. Under no circumstances will personal data be shared to third parties.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.